Products & Solutions
Our diverse products and solutions contribute to making the world a richer and more comfortable place.
Our accumulated experience and expertise allow us to provide our customers with products and solutions optimized for their needs.
MARS
(Magnetic-electronic Automatic Reservation System)
The MARS system offers a range of ticket reservation and sales-related services, including seat reservations on Shinkansen and Limited Express trains and fare calculation for basic fare tickets, commuter passes, and express tickets. MARS currently connects to about 10,000 terminals at JR ticket offices and travel agencies, as well as to the online systems run by individual JR Group companies. The system is accessed about 8 million times every day, with a daily average of over 1.9 million tickets sold.
MARS is upgraded regularly in response to annual timetable revisions, the opening of new train lines and stations, and initiatives such as sales of JR Group IC cards, online sales, and paperless travel.
MARS Terminals
JR Systems has developed three types of MARS terminals used by JR Group companies: the MR terminal, used by ticket office staff; the customer-facing MV terminal, which can be operated in four languages; and the MD terminal, which displays the latest information on reserved seat availability.
We have also introduced the Assist MARS terminal, a ticketing guidance system that connects MV terminals in stations with remote operators. This allows stations to meet the needs of growing numbers of overseas tourists and customers requiring disability accommodations, as well as to improve operational efficiency.
JR-NET
JR-NET is the backbone network that connects the MARS terminals at nationwide ticket offices to the MARS system. This secure closed network uses a high-quality connection to transmit data entered into MARS terminals to the MARS system for processing, JR-NET also oversees the statuses of approximately 10,000 MARS terminals around Japan via its 24/7 monitoring system.
Expressway Bus Systems
The Expressway Bus Net system offers a variety of services for passengers on JR expressway buses, such as seat selection and ticket reservations and sales. The system includes a reservation and sales website, ticketing terminals used by staff at service counters, and ticket vending machines, all developed by JR Systems.
Online tickets are issued with a QR code, which bus drivers can scan using a handheld terminal.
We also used our experience and expertise with Expressway Bus Net to develop a service for major bus terminals that connects ticketing ticket vending machines to the reservation systems of multiple bus companies. Through this service, customers can buy tickets, and bus terminals can provide information on reserved seat availability using informational displays located in the terminal.
Yield Management Service
This service predicts demand for reserved train seats and boosts profits by using big data (past sales figures) as well as data on changes to ticket sales up to the moment of departure. Using this system, JR Systems is able to offer other services, such as automatically setting reserved seat pricing based on price recommendations from demand forecasts.
Rail Freight Systems
JR Systems maintains and upgrades the software for the Freight Information Network System (FRENS) by the Japan Freight Railway Company (JR Freight).
Revenue Distribution Systems
When customers buy tickets to travel between regions managed by different JR Group companies, this system calculates the revenue allotted to each company based on the distance traveled on that company’s lines. Finally, the system accumulates data on the sales performance of each JR line, which we provide to their operators.
System Solutions
Proposing valuable systems that leverage our strengths and expertise.
Raku-tsu with
Booking site for ryokans and hotels
A service for ryokans and hotels nationwide, Raku-tsu With manages customer information received from travel agencies and online bookings. By accessing a website, hotel staff can centrally manage reservations, travel package availability, and room rates for multiple travel agencies and reservation sites, making reservation-related tasks substantially more efficient.
Otasukeman Shift Scheduler
Staff scheduling software
Planning work schedules is a complex and time-consuming task at hospitals, hotels, call centers, and other workplaces. Otasukeman makes this task easier by automatically planning schedules based on a few simple settings.
Shift Designer
Workforce management system
Aimed at the retail industry, Shift Designer uses the latest mathematical programming technology to create work schedules that take into account fluctuations in sales and workloads.
Real-time Direct Deposit Service
An application service provider
This service provides corporations with a quick option for settling accounts with financial institutions.
Truck Dispatch Planning and Management
Operational support solutions
This service for companies in the logistics industry provides truck dispatching solutions that reflect our years of expertise.
Information Security Service
JR Systems utilizes its expertise in large-scale system operations, data centers, and network solutions to provide an information security service optimized for our customers’ needs.
Network Solutions
Providing highly reliable network solutions founded on the robust technological capabilities bolstering JR’s backbone network.
For corporations
Network building
Remote access
Network-related services
Network operations and monitoring
For individuals
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Cyber Station
This service provides information such as service updates for Shinkansen trains. Customers can also use this service to check for seat availability and reserve seats on Shinkansen and Limited Express trains. Cyber Station is also an internet provider that offers internet connection, website creation, hosting, IP phone services, and more.
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Koraku Navi
Koraku Navi collects the latest seasonal information from about 6,500 locations nationwide and sends it to users’ smartphones on request. Find information about cherry blossom forecasts, fireworks shows, peak fall color forecasts, snowfall accumulation at ski resorts, and more.
Data Centers
Storing our customers’ devices and data in safe and secure data centers.
Housing services
Cloud services
Backup services